These General Terms and Conditions apply to contracts for the temporary rental of real estate for accommodation, as well as all other services and deliveries provided by the provider to the guest. The provider's services are provided exclusively on the basis of these General Terms and Conditions.
The subletting or further rental of the holiday apartment provided as well as its use for purposes other than residential purposes require the prior written consent of Atrium Apartments GmbH.
The guest's terms and conditions shall only apply if they have been expressly agreed upon in writing in advance. Deviations from these terms and conditions are only valid if the provider has expressly confirmed them in writing.
(1) The transfer agreement is concluded when Atrium Apartments GmbH confirms the guest's booking request by telephone or in writing by post, email and/or fax or sends an invoice and thereby accepts the booking (acceptance of the application).
(2) The contracting parties are Atrium Apartments GmbH and the guest. If a third party has booked on behalf of the guest, they are jointly and severally liable to Atrium Apartments GmbH for all obligations arising from this contract, provided that Atrium Apartments GmbH has received a corresponding declaration from the third party.
(3) The guest is obligated to check the booking confirmation for accuracy. If the booking confirmation or invoice differs in content from the booking request and the guest does not immediately object, the content of the booking confirmation or invoice shall be deemed to have been contractually agreed.
(1) The provider is obligated to keep the property booked by the guest ready and to provide the agreed services. The holiday apartment is equipped to the standard of an average apartment. Atrium Apartments GmbH only assumes liability for expressly promised features, but not for the subjective quality of the features (e.g., ventilation).
(2) The guest is obligated to pay the applicable or agreed prices of Atrium Apartments GmbH for the use of the property and any additional services used by the guest. This also applies to services and expenses incurred by Atrium Apartments GmbH for third parties at the guest's request.
(3) All prices are subject to the applicable statutory VAT.
(4) The guest is obligated to provide truthful information regarding the number of people occupying the property. The property is available for a maximum of the agreed number of people. Occupancy by a larger number of people requires the prior written consent of Atrium Apartments GmbH. In this case, the price for the rental of the property will increase to the price generally charged by Atrium Apartments GmbH for such occupancy.
(5) If the period between conclusion of the contract and performance of the contract exceeds four months and the price generally charged by Atrium Apartments GmbH for such services increases, the provider may increase the contractually agreed price appropriately, but by no more than 10 %.
(6) Payment of the agreed price for the rental of the property, as well as for any additional services agreed upon with the guest, is due no later than the day of arrival upon handover of the keys. Payment must be made in cash at this time, unless Atrium Apartments GmbH has expressly agreed to another payment method with the guest. EC and credit cards are not accepted as payment methods on site.
(7) Atrium Apartments GmbH reserves the right to request an appropriate advance payment from the guest prior to arrival for the agreed price for the rental of the property as well as for any additional services agreed with the guest.
(8) Should the guest request services from Atrium Apartments GmbH that are not part of the proper occupancy of the apartment, Atrium Apartments GmbH will charge these separately. This includes, but is not limited to, opening the apartment door when the key is left behind, courier services, or pre-arranged on-site appointments that the guest fails to attend without a justified and timely cancellation. The time spent on-site will be charged at €15.00 (net) per quarter of an hour or part thereof. In addition, travel and arrival costs will be charged according to the following list:
Travel costs up to 10km: €39.00 (net)
Travel costs up to 20km: €65.00 (net)
Travel costs up to 30km: €91.00 (net)
Travel costs up to 40km: €117.00 (net)
Travel costs up to 50km: €143.00 (net)
Travel costs over 50km will be calculated individually.
(9) The guest may only offset a claim against a claim of Atrium Apartments GmbH if the claim is undisputed or has been legally established.
The guest undertakes to treat the property (property, inventory, and outdoor facilities) with care. If any damage to the property and/or its inventory occurs during the stay, the guest is obligated to report this to Atrium Apartments GmbH immediately. Defects and damage discovered upon arrival must be reported to Atrium Apartments GmbH immediately; otherwise, the guest is liable for the damage. Atrium Apartments GmbH will undertake any resulting replacements or repairs.
A reasonable period of time must be allowed to remedy damages and defects. Claims for complaints not reported immediately on site are excluded. Complaints received by Atrium Apartments GmbH only at the end of the stay or after vacating the property are also excluded from compensation. In the event of any disruptions in service, the guest is obligated to do everything reasonable within the scope of their legal obligations to help remedy the disruption and minimize any damage caused. On the day of departure, guests must remove personal belongings, dispose of household waste in the designated containers, and store dishes clean and washed in the kitchen cupboards. Should the apartment be excessively dirty, waste not disposed of properly, or dishes not cleaned, Atrium Apartments GmbH reserves the right to charge an additional cleaning fee of €150.00 (net). The compensation amount may be higher or lower if Atrium Apartments GmbH can prove greater damage or the guest can prove lesser damage.
The guest agrees that, as part of the contract concluded with him/her, necessary personal data may be stored, modified, and/or deleted. All personal data will be treated confidentially. Further information can be found at: Data protection
This listing was prepared to the best of our knowledge. We assume no liability for any impact on the property caused by force majeure, power and water outages, and severe weather. Likewise, we assume no liability for unforeseeable or unavoidable circumstances such as official orders, sudden construction work, or disruptions due to natural or local conditions. However, Atrium Apartments GmbH will be happy to assist in resolving any problems (as far as possible). Atrium Apartments GmbH assumes no liability for the use of the provided furnishings, particularly electronic household appliances. Guests are responsible for their own arrival and departure. Atrium Apartments GmbH is not liable for personal belongings in the event of theft or fire. The guest is fully liable for any deliberate destruction or damage. Atrium Apartments GmbH assumes no liability for valuables or items left behind.
In apartments equipped with internet access, we provide this free of charge. This is not part of the booking and therefore cannot be objected to in the event of disruptions or similar issues.
The tenant is solely responsible for the data transmitted via Wi-Fi, the paid services used through it, and the legal transactions conducted. If the tenant visits fee-based websites or enters into liabilities, the resulting costs are to be borne by the tenant. The tenant is obligated to comply with applicable law when using the Wi-Fi. In particular, the tenant will:
The tenant indemnifies the landlord of the holiday property against all damages and claims by third parties arising from the tenant's unlawful use of the Wi-Fi and/or a violation of this agreement. This also extends to costs and expenses associated with the claim or its defense. If the tenant recognizes or should recognize that such a violation of law and/or violation exists or is imminent, the tenant will notify the landlord of this fact.
(1.) The guest must treat the property and its contents with care. The guest is obligated to comply with the house rules.
(2.) Quiet hours apply from 8:00 PM to 8:00 AM. During this time, special consideration should be given to roommates and neighbors. TVs and audio devices should be set to room volume.
(3.) For the duration of the rental period, the guest is obliged to keep windows and doors closed when leaving the apartment, to set all radiators to a low setting, and to switch off lights and technical devices.
(4.) Pets of any kind are only permitted in the property with the prior written consent of Atrium Apartments GmbH. Atrium Apartments GmbH may charge a reasonable surcharge for the accommodation of pets. If pets are accommodated without the prior consent of Atrium Apartments GmbH, a cleaning fee of up to €200.00 (net) may be charged.
(5.) Smoking is generally prohibited in the property. In the event of violations, the landlord may charge a cleaning fee of up to €200.00 (net). Particular attention should be paid to moderate noise levels. Loud conversations and prolonged stays in outdoor areas, such as on the balcony or terrace, are to be avoided.
(6.) If the guest brings waste for disposal upon arrival or during their stay in quantities exceeding those typically encountered in a household, or waste that was not generated in the apartment, or if the guest leaves food scraps, empty bottles, cardboard boxes, garbage, waste, or similar items in the apartment upon departure, or deposits them in or near the apartment, they will be billed separately for disposal costs of €200.00 (net). The amount of compensation may be higher or lower if Atrium Apartments GmbH proves greater damages or the guest proves lesser damages.
(7.) The installation and/or attachment of decorative materials or similar items is not permitted in the property. The guest is solely liable for any decorations or similar items that are installed and/or attached and indemnifies Atrium Apartments GmbH against any claims from third parties. They are also obligated to compensate for any damage caused by the installation and/or attachment of such decorations or similar items.
(8.) Atrium Apartments GmbH has the right of access to the property at any time, particularly in cases of imminent danger. The legitimate interests of the guest must be taken into account when exercising this right of access. The provider will inform the guest in advance of the exercise of this right of access, unless this is unreasonable or impossible given the circumstances of the individual case.
(9.) Upon departure, the apartment must be left in a clean and tidy condition. Beds must be stripped, and trash, food, and all personal belongings must be removed. Windows must be closed, and heating must be set to level 1. In the event of violations, Atrium Apartments GmbH reserves the right to charge a cleaning fee/energy fee of €200.00 (net).
The property is generally available from 4:00 PM on the day of arrival. Arrival must be by 8:00 PM and a precise time must be provided in advance, unless a later arrival time is expressly agreed upon with Atrium Apartments GmbH in advance. Arrival before 4:00 PM is also only possible if expressly agreed upon with the provider in advance. Guests are required to present a valid ID card or passport to Atrium Apartments GmbH upon arrival.
Atrium Apartments GmbH may request a security deposit of up to €500.00 upon arrival. Atrium Apartments GmbH will refund this deposit upon timely vacating the property and returning all keys on the day of departure, unless otherwise agreed with the guest and provided the property has not been damaged for which the guest is responsible. In the event of any further damage to the property and/or its contents, the guest must pay the required amount of compensation in cash on site (Section 249 (2) of the German Civil Code).
On the day of departure, the guest must vacate the property by 10:00 a.m. at the latest. In case of late vacating the property, the provider is entitled to an additional payment from the guest. This amounts to a) €150.00 (net) for vacating after 10:00 a.m. but before 1:00 p.m.; b) €100 of the agreed overnight rate per night (alternatively €200.00 (net). The higher amount will always be applied) for vacating after 1:00 p.m. In addition, the provider is entitled to compensation for any further damages incurred due to late vacating.
The eviction is only considered complete when all keys have been returned to Atrium Apartments GmbH or its representative. If this has been expressly agreed upon with Atrium Apartments GmbH in advance, the guest may leave all keys on the table in the property and close the apartment door. The guest is obligated to ensure that the apartment door is properly closed.
In case of loss of one or more keys, the guest must pay Atrium Apartments GmbH compensation for the replacement of the keys and, if necessary, for the installation of new locks.
The tenant may withdraw from the contract at any time in writing. In this case, the following cancellation fees must be paid to the landlord for the booked and agreed period:
The date of cancellation is the date we receive your written notification. Any deposit paid will be offset against the cancellation fee. Written notifications should be sent exclusively to: info@atriumapartments.de
The compensation shall be higher or lower if Atrium Apartments GmbH proves higher damages or the guest proves lower damages.
Atrium Apartments GmbH may also withdraw from the transfer agreement for good cause.
(1) If an advance payment agreed upon or requested in accordance with Section 9 above is not made even after the expiry of a reasonable grace period set by Atrium Apartments GmbH, Atrium Apartments GmbH shall be entitled to withdraw from the rental agreement with the guest.
(2) Force majeure or other circumstances beyond Atrium Apartments GmbH's control that make the fulfillment of the contract impossible.
(3) Atrium Apartments GmbH is also entitled to withdraw from the contract for objectively justified reasons without notice, e.g., if
The compensation to be paid by the guest corresponds to 100% of the total amount for the binding booking period. The compensation may be higher or lower if 1% can prove greater damages or the guest can prove lesser damages.
(4) In the event of a justified withdrawal by Atrium Apartments GmbH, the guest shall not be entitled to compensation.
(1) Changes or additions to the contract, the acceptance of the application, or these General Terms and Conditions must be made in writing. Unilateral changes or additions by the guest are invalid.
(2) The place of performance and payment is Koblenz, Germany. The place of jurisdiction is Koblenz, Rhineland-Palatinate. The general place of jurisdiction is Koblenz, Rhineland-Palatinate.
(3) The contract shall be governed exclusively by the law of the Federal Republic of Germany.
(4) These General Terms and Conditions of Guest Accommodation are intended for the personal use of the guest only. Commercial use by third parties is expressly prohibited.
(5) Should any of the above provisions be or become invalid or void, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a provision that most closely approximates the purpose of the provision to be replaced. Otherwise, the statutory provisions shall apply.
Validity of the terms and conditions: From October 11, 2024.
Old Terms and Conditions
Here you will find the general terms and conditions, valid until 14.01.2023
Here you will find the general terms and conditions, valid until 02.09.2022
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